A person reads every note. During the beta, that person is the keeper of the greenhouse.
The fastest way: the feedback door inside the app (the “Share feedback” link in the footer of every screen). It lands directly on the keeper's desk, and you can send it without giving your name.
Email:hello@yourcareerseed.com Copy it into your mail app — we don't auto-open mail windows. Replies usually within a day or two; we're a small shop and we actually read these.
Sign-in trouble
No password exists — sign-in is a magic link emailed to you. Check spam/promotions for a note from Career Seed.
Links expire after a few minutes and work once. If it's dead, just request a fresh one.
Still stuck after two tries? Email us with the address you used and roughly when — the delivery trail is checkable.
Purchases & refunds
Receipts come from Stripe at the email you paid with.
Bought something and it hasn't appeared? It lands within a minute or two — refresh once. If it still isn't there, email us with the receipt; the register keeps honest books and we'll make it right.
Refund requests: just ask. What you haven't used from a purchase can be refunded per the terms.
Wrong or unfair score
If a score or feedback seems wrong, tell us — ideally with which tool, roughly when, and what felt off. Challenged evaluations get reviewed by a person. The system is built to say "I can't score this honestly" rather than guess; if you caught it guessing, that's a bug and we want it.
Your data
Export and deletion are self-serve in Settings → Your Data — no ticket, no waiting, no dark patterns. Details in the privacy policy.
Security
Found a vulnerability? Email hello@yourcareerseed.com with "SECURITY" in the subject. Please don't test against other people's accounts — we'll take it seriously without the demonstration.